Shipping & Returns
Shipping:
AVEC LES FILLES offers complimentary UPS Ground shipping on all orders over $50 (to 48 contiguous states). For orders under $50, a $10 flat shipping rate will be charged.
Shipping to Canada and the UK are available at flat rates in the checkout and include applicable duties. Customer may be responsible for import taxes. Please note, orders to Canada and the UK are final sale.
Please note - we do not ship to PO Boxes.
Ground orders should be received within 5-8 business days.
For upgraded shipping option at checkout service charges apply and shipping charges are non-refundable.
UPS 2-day Shipping, ($20 charge applies) + 1 business day for processing
UPS Overnight Shipping, ($40 charge applies) + 1 business day for processing
All shipping charges are non-refundable.
Returns:
We're happy to accept returns for all tagged, unworn, unwashed, unaltered, and damage-free merchandise that is not marked final sale within 14 days of receipt of your order. Shipping fees are non-refundable. Effective 10/30/2024, Avec Les Filles charges a $10 restock fee for returns on qualified returnable orders.
Please note all styles marked "FINAL SALE" cannot be returned for a refund, exchange, or store credit.
In addition, holiday sale items with discounts greater than 45% are not returnable and by using any promotion codes of 25% off or greater, your order becomes final sale and cannot be returned or exchanged.
RETURNS, EXCHANGES & REFUNDS
Holiday Extended Return Policy - Returnable products on orders placed between 11/20/24 and 12/24/24 will have an extended return window until 1/15/25 for a refund to the credit card used for purchase.
To return an item, please follow the following steps:
1. CLICK HERE to go to the AVEC LES FILLES Return Center.
2. Complete the returns process by entering your email address. You will be sent an email confirming your request and follow the instructions.
3. In the email click “Start a Return”.
4. Confirm the item being returned, the reason for return and your address.
5. Print the pre-paid USPS label and place on the box.
6. Drop off the box at any Post Office & retain a drop off receipt for your return.
Once we receive your package in our fulfillment center, your refund will be processed in the original form of payment. Shipping fees are not refundable. You will be notified by email when the refund has taken place and can take 5 to 10 business days for processing.
Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.
All International orders are Final Sale.
If you have any questions or concerns, we're happy to work with you! Please send us a message at customerservice@aveclesfilles.com